If a login has already been created within Artemis, return to https://portal.artemisag.com/users/sign_in.
Select "reset your password," and users will be redirected to a new url.
On this page, enter your email into the field, and select "Send password reset instructions"
Users will receive an email from firstname.lastname@example.org. From this email, select "change my password" to set up a new password.
Note: If several attempts are made to use the password reset link on https://portal.artemisag.com/users/sign_in , users must use the link included in the most recent email. Any older link will return an ‘expired’ message, as seen below.
If you did not receive a Password Reset email in your inbox, check your spam folder for emails from email@example.com, and ask your IT department if your firewall is blocking emails from firstname.lastname@example.org.
If you still have not received a welcome email, please contact us at email@example.com.